A: Yes. Until an order or item enters the shipping process, billing and/or shipping addresses may be updated by logging into your account, visiting your Purchase History page and following the instructions provided there.

A: Yes. Until an order or item enters the shipping process, credit card information may be updated by logging into your account, visiting your Purchase History page and following the instructions provided there.

A: Sometimes. For eligible orders/items, until it enters the shipping process, it may be cancelled by logging into your account, visiting your Purchase History page and following the instructions provided there. NOTE: Some items are not eligible to be cancelled online. If there is any issue with such an order/item, please contact Lionel.

A: Lionel offers train lines appropriate for all ages. From the youngest conductors to the most seasoned collectors, there is a Lionel train just right for you.

A: On the real railroads as well as toy trains, gauge refers to the distance between the outside rails of the track. Lionel O gauge track systems—which include O, O-27, and FasTrack®—all measure 1 ¼” between the outer rails. Any O gauge car or locomotive can ride on Lionel O gauge track, as long as the curve track used on your layout can accommodate your particular cars (see Minimum Curve section).

Lionel S gauge track (AF FasTrack) is narrower than O, and supports American Flyer and other S gauge cars. Lionel G gauge track, which is wider than O gauge, supports G gauge cars and locomotives.

Gauge vs Scale

Gauge refers to track size. Scale, on the other hand, measures the size relationship between a model and its real-world prototype.

Most Lionel O-Gauge trains generally measure about 1:48 scale

This relationship is approximate for the Lionel Traditional line of cars and locomotives, which typically can run on layouts with tight curves (like O-27 or O-31). Lionel Standard O freight cars and engines, which are made to be as exact as possible to 1:48 scale, oftentimes require a wider minimum curve, such as O-36 or more.

Most Lionel S-Gauge trains measure about 1:64 scale

This relationship is approximate for the Traditional American Flyer line of cars and locomotives. In the American Flyer S Scale line, cars and locomotives are made to be as exact as possible to 1:64 scale, and they may require a wider minimum track curve because of their larger size.

Lionel G-Gauge trains measure about 1:24 scale

Sometimes the terms "gauge" and "scale" are used interchangeably even though, technically, they're different.

A: This measurement is very useful in purchasing track, locomotives, and rolling stock that are compatible with one another. See chart for details.

For example, assemble O-72 curved track into a circle and you will have a 72" diameter layout. Assemble O-36 curved track into a circle, and you will have a layout 36" in diameter. A locomotive with a Minimum Curve requirement of O-36 will run on a layout with O-72 curves, but a locomotive with a Minimum Curve requirement of O-72 will not run on a layout with O-36 curves.

Recommended Minimum Curve

Lionel locomotives and rolling stock are thoroughly tested to determine their Minimum Curve requirement. In some cases, a Lionel car or locomotive may be able to easily negotiate most, but not all, possible track configurations for that Minimum Curve. For these products, a Recommended Minimum Curve is also given. This larger measurement allows for all combinations of Lionel track and switches.

Traditional vs. Standard O

Lionel O gauge locomotives and rolling stock are divided into two basic categories—Traditional and Standard O. Both lines are O gauge and can be run together if Minimum Curve requirements allow. Generally, the difference is a matter of size and consistent proportions. Traditional locomotives are sized for Traditional Rolling Stock, and Standard O locomotives are sized for Standard O Rolling Stock. Some other distinguishing features of each category are listed below.

A:Please see our shipping table for details.

A: Contact the LionelStore.com customer service department if you have a question or comment regarding LionelStore.com, an order you’ve already placed, or one you’re considering placing with us.

A:The SSUT is a flat 8% tax rate for ALL sales into the state of Alabama, regardless of county.

The required statement is:

"Seller has collected the simplified seller's use tax on taxable transactions delivered into Alabama and the tax will be remitted on the customer's behalf to the Alabama Department of Revenue.

Seller's program account number is SSU-R010529502."

A: When selecting fonts for various designs, we try to offer as wide an alphabet as possible. Because this varies from font to font, we cannot guarantee that all symbols and glyphs are available on all products.

A: When selecting fonts for various designs, we try to offer as wide an alphabet as possible. Because this varies from font to font, we cannot guarantee that all symbols and glyphs are available on all products.

A: Of course, LionelStore.com uses the most advanced security measures available today! There are several easily verifiable signs of security on our checkout page. In the address bar, the "S" in https: indicates that the page is secure. You will also notice either in the lower corner or at the right of the address bar the lock icon indicating you are on a secure page.

A: The short answer is "NO"! For more details, see Lionelstore.com Privacy Policy

A: Yes, any personalized boxcar orders containing inappropriate language or images are subject to rejection by Lionel. If your order is rejected or needs to be altered, you will be notified by Lionel via the contact information you entered on your order. Please also note the user must own rights to all images. See Lionelstore.com Terms and Conditions for more details

A: We do limit characters to what will fit in the printable space on each product. Due to variances in the width of each character (think of a "w" versus an "l"), based on your message, it may seem that we could fit more characters in the space, but the limit is considering a wide array of characters and what will work for most people. Spaces, punctuation and symbols are considered characters, as they do affect what will fit in the allotted space.

A: Yes. All orders will be followed by an order confirmation and, once on their way, a shipping confirmation. Order confirmations for personalized products will include the details of the personalization - message(s), image(s), etc.

A: TBP

A: All personalized orders will process and ship within 3 weeks.

A: Our return policy for personalized product differs slightly from standard Lionel products. Please see our Return Policy page for details.

A: We have created an Image Guidelines page to help answer your questions. Take look here...

A: LionelStore.com recommends the use of the Google Chrome browser. We do support all other major browsers. We do not recommend IE10+ nor MS Edge. We do not support IE9 or older. This is for desktop, laptop, tablet and mobile devices.

A: Previews are provided for all personalized items at lionelstore.com. Our previews show the final production file design for your item. We do not modify, add or remove any portion of your design unless it violates our sites terms and conditions (see Lionelstore.com Terms and Conditions). If you see anything in your preview that is not as you designed it, please clear your cart and try uploading your photo again.

A: Although we do confirm that an image falls within recommended size/resolution parameters (200kb-5MB), we do not review them for clarity, color nor quality. If the final product does not match the preview, please contact us right away.